sicla: The UN-happiest place on earth; Disney's worst jobs

31 de mayo de 2024

The UN-happiest place on earth; Disney's worst jobs

The worst jobs at Disney - Mechanics rank top

According to new research, working in the mechanics department is the worst job at Disney, according to reviews.
The costume department workers express the second-most unhappiness with their roles, followed by construction workers who see Disney as short term employment
In contrast, the research also revealed that interns have the highest-rated jobs at The Walt Disney Company, recommending the company to their peers.

A new ranking has revealed the best and worst jobs at The Walt Disney Company with mechanics being the unhappiest workers.

In a new study, Disney travel planning experts MagicGuides analyzed Glassdoor data by assigning each Disney job role a score out of 100 based on reviews from the site. The categories examined were: job rating, the number of positive and negative recommendations, the overall CEO approval, the business outlook, and the average salary of the employees. For each category, the data calculated a mean rating out of five stars for all the reviews of that job type.

Mechanics have been revealed as having the most unpleasant job in Disney. Their jobs at Disney are often dangerous when fixing the rides, especially with rides like ‘it’s a small world’ where water is involved. Mechanics, on average, rated working with Disney as 3.76 out of five. Scoring just 23.79 out of 100, mechanics are the least happy on average working for Disney.

Those working in Disney's costume departments are the second least happy with their jobs. They have the lowest approval of the Disney CEO and how Disney is currently managed. The study revealed that on average working in the costume department scored 23.91 out of 100 for working at Disney.

Scoring 28.67 out of 100, construction workers are the third least happy when working with Disney; they are the least likely to see themselves working with Disney for a long time.

Interestingly, many of Disney's guest-facing roles rank in the bottom half of the list, indicating that employees in these roles may strive to ensure that guests have a positive experience even if they themselves are not happy in their roles.

The top 10 worst jobs in Disney

Rank	Job role or sector	Score out of 100
1	Mechanic	23.79
2	Costume	23.91
3	Construction	28.67
4	Transport	29.64
5	Guest service	32.57
6	Executive assistant	33.62
7	Security	36.09
8	Food	36.83
9	Logistics	37.25
10	Admin	38.18

The highest rated job role for each category:

The number of positive and negative recommendations looked at the overall number of people who would and wouldn’t recommend working for Disney. It was revealed that interns are most likely to recommend working for Disney to a friend; however, surprisingly, those who are working in the architecture departments are the least likely to recommend working at Disney to a friend.

The CEO approval represents the overall approval for Disney's CEO, Bob Iger, and the company's management style. While they may not recommend working at Disney to a friend, architects are the most likely to approve of Bob Iger, who returned to Disney in November 2022. In contrast, it was employees working in the costume department who approved of the CEO the least.

The mean business outlook ranking measures how long an employee sees themselves working for Disney. Architects see themselves working within the company the longest, followed closely by those working with animals. However, those working in construction have the lowest mean business rating, which means many of those working in construction for Disney are likely already looking for new jobs.

The salary was the mean amount that the job role earns at Disney. The ranking revealed that those working as a director in Disney have the highest reported salary, while those working in Disney shops have the lowest salary. To compare, the median reported salary for a director is $242,000 whilst those working in merchandising have a median salary of $34,000.

The top 10 best jobs in Disney

Rank	Job role or sector	Score out of 100
1	Intern	74.38
2	Procurement	65.73
3	Senior management	65.38
4	Architect	64.64
5	Legal	61.28
6	Account management	60.71
7	Research	59.98
8	Working with animals	59.40
9	Director	57.49
10	Finance	56.98

Overall, the most satisfying role to have at the House of Mouse is working as an intern. On average, Disney interns rated working at Disney as 4.37 out of five. Interns also had the third highest positive view of Disney's CEO and management, behind architects and those working in procurement. Interns scored 74.38 out of 100 in total.

The second-best role at Disney is procurement, which scored a 65.73 out of 100. Those working within procurement in Disney, such as those involved with buying and sourcing, were shown to have the second-best CEO approval and were the fourth most likely to recommend working at Disney to a friend.

Senior managers are revealed to have the third best job in Disney, they boast the third highest salary on average, just behind directors and architects. On average senior managers rated working at Disney 3.94 out of five. Senior managers scored 65.38 out of 100 in the study.

A spokesperson for MagicGuides commented on the findings: “In 2023, the Walt Disney Company reported employing approximately 225,000 individuals globally. With such a vast workforce, spanning from those working within the resorts to office-based roles, there is a job opportunity for everyone at Disney, regardless of their skillset or interests.

“Of course, there are ways that you can work with Disney without working for Disney. For example, you could work with any of the numerous third parties that provide services at Disney Springs, Epcot, or behind the scenes. Alternatively, becoming a Disney-focused travel agent allows you to plan vacations and deal with Disney everyday while not actually working for the company. Agents earn commission on each trip they book and many travel agencies offer perks such as working from home, flexible hours and free park tickets.

“Working with Disney as a travel agent can lead to earnings of up to $50,000. Exceptional agents might even reach earnings of $100,000. However, this depends on how well a travel agent performs as they earn money based on commission. A high-earning travel agent can earn up to 18% more than an average-earning Disney cast member working in guest services.”

-ENDS-

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Methodology

Data on job satisfaction was gathered from Glassdoor.com; job titles were then categorized into 48 different categories. 3) "Recommend", "CEO approval", and "Business Outlook" are tags that show up on job reviews. Their values can be "positive", "negative", "neutral", or "na", where "na" means the reviewer did not submit a score

These factors were compiled into an index, and each factor was cleaned and standardized on the same scale where 0 and 10 represent the worst and the values in the data; this allows for the data to be compared. Factors, where a high score would be a negative, were subtracted from 10 to invert their scoring. Weighting was assigned to reflect each factor's importance in ranking. Once all ratings were assigned, the total score for these factors was calculated, producing an overall index score out of 100 for each entry, upon which the final ranking is based.

Full ranking of best Disney employment from best to worst:

Rank	Job role or sector	Score out of 100
1	Intern	74.38
2	Procurement	65.73
3	Senior management	65.38
4	Architect	64.64
5	Legal	61.28
6	Account management	60.71
7	Research	59.98
8	Working with animals	59.40
9	Director	57.49
10	Finance	56.98
11	Animation	56.62
12	Human Resources	55.81
13	Analytics	54.65
14	Events	53.23
15	Medical	52.50
16	Artist	51.15
17	Education	50.75
18	College program	50.02
19	Designer	49.11
20	Project management	48.95
21	Software/IT	48.01
22	Manager	47.76
23	Marketing	46.26
24	Ecommerce	46.10
25	Maintenance	46.07
26	Sales	45.31
27	Operations	45.30
28	Engineering	45.23
29	Administrative assistant	44.66
30	Quality assurance	44.62
31	Technician	44.47
32	Performer	43.95
33	Content	41.81
34	Production	41.22
35	Hospitality	40.25
36	Merchandise	39.87
37	Admin	38.18
38	Logistics	37.25
39	Food	36.83
40	Security	36.09
41	Executive assistant	33.62
42	Guest service	32.57
43	Transport	29.64
44	Construction	28.67
45	Costume	23.91
46	Mechanic	23.79